On Monday we met again at Kontera offices to hear Guy Nachimson talk about “How to help others take more responsibility”.
In the talk guy explained about a Christopher Avery's Responsibility process. this model deals with how people react and behave when they encounter a problem they need to solve. The model deal with various states that describes how a person reacts:
Denial – First reaction is to ignore the problem. it didn’t really happen.
Blame – when we cant ignore the problem we look for someone else to blame. “it wasn’t me it was XXX”
Justify – when we finish blaming, we then start to look for justification on why this happens. (the situation forced us to do this, things just didn’t let us do something different,…)
Shame – after we finish...